FAQ – Nirava
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FAQ

Q:1 How do I place my order ?

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT
where you must complete the details of your order and place your order successfully. If you have any further questions, you can call our helpdesk at +919747845599 or chat with us using the Live chat at the bottom of your screen.

Q:2 Can I buy multiple products in a single order ?

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Q:3 Can I ship the products to an address that is different to my billing address?

Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.

Q:4 How do I know that my order is confirmed?

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS on your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Q:5 Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

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